DiscoverTHE PROCESS PODCAST#293 She FIRED Members?!
#293 She FIRED Members?!

#293 She FIRED Members?!

Update: 2025-09-22
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The Unbelievable Truth Behind Building Hong Kong's Top Female Gym


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You think you know what it takes to run a successful gym? Think again.


Meet Stephanie Poelman, the unstoppable force behind Pherform, Hong Kong's leading female-only gym. In this must-listen episode, Steph reveals the untold story of her journey, from HR to global fitness leader.


She pulls back the curtain on the unseen battles of gym ownership, including:


The Shocking Marketing Shift: Why she abandoned "transformations" and "before & afters" despite their popularity.


The Unpopular Decision: What happens when a member doesn't fit the culture (and why sometimes, you have to let them go!).


Building Beyond the Walls: The secret sauce behind Pherform's legendary community, from internal systems to their incredible "Dream Team" initiative for domestic helpers.


From Manager to Owner (Mid-Pandemic!): The daunting challenges and game-changing strategies that turned a managing director into a thriving business owner.


The Next Frontier: Stephanie reveals her ambitious plans to franchise Perform globally and build a lasting legacy.


If you're an entrepreneur, fitness enthusiast, or just love a powerful success story, this episode is packed with invaluable insights. Tune in now – you won't want to miss it!

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#293 She FIRED Members?!

#293 She FIRED Members?!

Ed Haynes