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3: David Wright and Hêdd Roberts talk about our approach to customers

3: David Wright and Hêdd Roberts talk about our approach to customers

Update: 2018-09-27

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If you understand the customer problem you dramatically improve your odds of successful innovation. Clayton Christensen, author of The Innovator’s Dilemma, underscores this point when he encourages innovators to understand the jobs a customer needs to get done.

In this podcast we explore our customer journey with David Wright, Director of Electricity Transmission, and Hêdd Roberts, Head of Customer solutions.

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In Channel

15: Linwei Chen talks about researching innovative technologies for National Grid’s substation protection and control systems.

15: Linwei Chen talks about researching innovative technologies for National Grid’s substation protection and control systems.

2019-03-1511:33

14: Tom Charton talks about Protection and Control

14: Tom Charton talks about Protection and Control

2019-03-0417:00

13: Qi Li talks about switchgear and gas laternatives to SF6

13: Qi Li talks about switchgear and gas laternatives to SF6

2019-02-1515:12

12: Amrit Sehmbi talks about co-creation and working together with stakeholders

12: Amrit Sehmbi talks about co-creation and working together with stakeholders

2019-02-0111:05

11: Ben Muncey talks to us about his innovation portfolio in overhead line

11: Ben Muncey talks to us about his innovation portfolio in overhead line

2019-01-1813:17

10: David Wright looks forwards at 2019

10: David Wright looks forwards at 2019

2019-01-0514:11

9: David Wright looks back at 2018

9: David Wright looks back at 2018

2018-12-2116:13

8: Oliver Cwikowski talks about his innovation programme on wound assets

8: Oliver Cwikowski talks about his innovation programme on wound assets

2018-12-0716:42

7: Robin Gupta talks about building future networks with power electronics

7: Robin Gupta talks about building future networks with power electronics

2018-11-2307:56

6: Christine Gunter talks about building relationships to co-create the future

6: Christine Gunter talks about building relationships to co-create the future

2018-11-1108:56

5: David Wright talks about resiliency

5: David Wright talks about resiliency

2018-10-2517:20

4: Iliana Portugues talks innovation funding

4: Iliana Portugues talks innovation funding

2018-10-1107:43

3: David Wright and Hêdd Roberts talk about our approach to customers

3: David Wright and Hêdd Roberts talk about our approach to customers

2018-09-2716:00

2: David Wright talks about digital transformation in electricity transmission

2: David Wright talks about digital transformation in electricity transmission

2018-09-1312:35

1: David Wright talks about his views on the industry and innovation

1: David Wright talks about his views on the industry and innovation

2018-08-3009:02

0: the Pilot

0: the Pilot

2018-08-2703:59

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3: David Wright and Hêdd Roberts talk about our approach to customers

3: David Wright and Hêdd Roberts talk about our approach to customers

Iliana Portugues