3 Ways to Encourage & Reward Stickability (Fruit, Postcard & Keyring)

Involving the Customer in Solving the Problem (‘Hold That Call’)

When Technical Expertise & Leadership Clash (‘Hotel Video’)

What if Everything is a Priority? (‘The Prioritisation Pack’)

Learning Strategies for Successful Change (‘Multiplication Rap & a Bee’)

Feedback, Performance & Workplace Relationships (‘A Small Problem of Size’)

Customer Service Excellence Through Empowering Staff (‘Spending money and keeping the change’)

Vulnerability, Honesty & Being Human (‘Searching for a Van’)

Creativity & Customer Service Excellence (‘Hearst Castle’)

Giving & Receiving Blind Spot Feedback (‘Courageous Love’)

Communication & Setting Success Criteria – People on an Airfield

Habits & Embedding the Change (‘Arm Folding’)

Habits, Commitment, Motivation & Context (‘Finding the Lever’)

Just Being

The Tea & the Stick

To Catch a Monkey

Arms Outstretched

Ping Pong Ball

The Grand National

The Blanket