#32 How To Have Great Client Relationships in a Creative Business
Summary

In this episode, Connor Wells discusses the importance of client relationships in the photography and videography business. He explores the frustrations clients may have and provides strategies for improving client interactions. The key themes covered include communication breakdowns, lack of personal connection, client input, transparent communication, building a personal connection, incorporating client feedback, and setting realistic expectations.

Takeaways

Clear and honest communication is crucial in managing client relationships.

Building a personal connection with clients can lead to greater satisfaction and repeat bookings.

Incorporating client feedback and revisions is important for meeting their expectations.

Setting realistic expectations helps avoid disappointment and ensures a positive client experience.

Chapters

00:00 Introduction

01:09 Cracking the Code of Client Relationships

03:02 Understanding Client Frustrations

06:52 Lack of Personal Connection

10:03 Client Input

11:27 Improving Client Relationships

12:46 Transparent Communication

14:15 Building a Personal Connection

14:45 Incorporating Client Feedback

19:02 Setting Realistic Expectations

23:19 Conclusion

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