Retail transformation is never a one-time event - it’s an ongoing journey. A year ago, Oliver Banks's book 'Driving Retail Transformation' was published to help retailers take control of change rather than react to it. Since then, the industry has continued to evolve, but the core principles in the book remain just as relevant today. In this special episode, we celebrate the book’s first birthday by revisiting the Retail Transformation Steering Wheel, exploring the six types of transformation, and reflecting on why people and psychology are still the biggest success factors. Whether you’ve read the book before or are just discovering it now, this episode will help you apply its lessons to your business today.

Listen to this episode and hear:

• How the Retail Transformation Steering Wheel is a vital tool for navigating change effectively.
• The six types of transformation and why retailers can’t afford to ignore them.
• How to get teams engaged in the transformation, overcome resistance, and embed transformation into the organisation’s culture.
• Why you must choose to be the driver of transformation and why this is the biggest mindset shift leaders need to make.

The show notes are at www.obandco.uk/334.