DiscoverHonest Ecommerce352 | Turning Feedback Into a Founder’s Superpower | with Kirsten Maitland
352 | Turning Feedback Into a Founder’s Superpower | with Kirsten Maitland

352 | Turning Feedback Into a Founder’s Superpower | with Kirsten Maitland

Update: 2025-10-20
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Description

Kirsten Maitland is the co-founder of Rebel Cheese, an award-winning Austin-based vegan cheese brand backed by Shark Tank investor Mark Cuban. A former U.S. Navy veteran and Microsoft agile coach, Kirsten brings her background in tech innovation to reimagine plant-based dairy through traditional cheesemaking techniques and smart Ecommerce strategy.

After leaving a stable four-day tech career to pursue purpose over comfort, Kirsten built Rebel Cheese from a six-bottle wine fridge experiment into a nationally recognized brand featured by The New York Times. From launching DTC overnight during COVID to scaling through broken shipments and real-time customer feedback, her journey reveals what it takes to grow authentically while staying true to your values.

Whether you’re building a mission-driven CPG company or refining your feedback loop before scaling, Kirsten shares a masterclass in transforming curiosity and conviction into sustainable growth.

In This Conversation We Discuss:

  • [00:03 ] Intro
  • [00:55 ] Bringing tradition into modern food innovation
  • [01:30 ] Turning passion for food into a scalable concept
  • [02:34 ] Validating a product through emotional connection
  • [03:33 ] Turning crisis into new growth channels
  • [04:44 ] Fixing packaging with help from early partners
  • [06:03 ] Shipping curated boxes to customers’ doors
  • [07:00 ] Selling out with zero ads or paid marketing
  • [08:00 ] Turning online orders into lasting connections
  • [08:58 ] Delaying advertising to protect cash flow
  • [10:21 ] Stay updated with new episodes
  • [10:31 ] Learning to sustain momentum after viral moments
  • [12:24 ] Studying investor dynamics before pitching
  • [12:53 ] Episode Sponsors: Electric Eye & Heatmap
  • [15:32 ] Launching fast to gather real customer feedback
  • [18:01 ] Leveraging AI agents to save time and money

Resources:

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352 | Turning Feedback Into a Founder’s Superpower | with Kirsten Maitland

352 | Turning Feedback Into a Founder’s Superpower | with Kirsten Maitland

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