Dr. Douglas Gilmer joins Dr. Sandie Morgan as they explore how 30 years of carrying the memory of arresting a child who needed help, not handcuffs, drove his commitment to building true collaboration in anti-trafficking work.

Dr. Douglas Gilmer

Dr. Douglas Gilmer is a 35-year law enforcement veteran and proud military veteran who retired from the Department of Homeland Security and Homeland Security Investigations in August 2024 after 25 years of federal service. In his final role, he served as Senior Law Enforcement Advisor at the DHS Center for Countering Human Trafficking in Washington, DC. His journey in this field began in 1993 when, as a Charlotte police officer, he encountered a 14-year-old girl being sold for sex. Throughout his federal career, Doug worked and supervised numerous human trafficking cases involving both sex and labor trafficking, domestic and international victims, and adults and minors. He also served as Chief of the Human Rights Violators and War Crimes Center. After retiring, Doug founded Resolved Strategies LLC, a global justice solutions group dedicated to building collaborations and developing solutions to counter human trafficking. He holds a PhD in Organizational Leadership, with research focused on multidisciplinary collaboration in anti-trafficking work. In January 2025, Doug received the William Wilberforce Lifetime Achievement Award.

Key Points

• Dr. Gilmer’s research on multidisciplinary teams revealed that the MDT construct is being widely adopted because the old ways of responding to trafficking simply didn’t work, and both law enforcement and service providers report more positive attitudes toward each other than commonly assumed.


• Many social workers are taught in school and by veteran colleagues not to trust law enforcement, creating initial skepticism that dissolves once they experience collaborative work and realize officers genuinely care about victims and wouldn’t stay in this demanding field otherwise.


• The distinction between cooperation and collaboration is critical: cooperation involves helping someone achieve their goal with selfish motivation (“I” or “me”), while true collaboration means working together toward shared goals where your mission becomes mine and mine becomes yours (“we”).


• Law enforcement agencies are shifting their metrics of success, with HSI agents now receiving the same recognition for identifying and recovering a victim as they do for making an arrest, reflecting a genuinely victim-centered approach.


• Human trafficking should be approached as a “crime of crimes” with multiple prosecution pathways including money laundering, child sexual abuse material, and other charges that can achieve justice while protecting victims from the retraumatization of testifying.


• After 30 years of carrying guilt over arresting a 14-year-old trafficking victim in 1993, Dr. Gilmer found closure when a survivor told him at a conference: “You have to learn to forgive yourself for the things you did before you knew better.”


• The current funding and grant process for anti-trafficking work fosters competition between organizations rather than collaboration, creating a system where groups work against each other instead of for each other despite shared goals.


• Years later, a 16-year-old victim told Dr. Gilmer that after being trafficked since age 13, his response was “the first time law enforcement has ever tried to help me,” illustrating how far the field has progressed in adopting trauma-informed, victim-centered approaches.

Resources

• Resolve Strategies

Transcript

[00:00:00 ] Douglas Gilmer: I can remember handcuffing her, putting her in the back of my patrol car, thinking to myself, if this is the best we can do, why are we doing this?

[00:00:15 ] Sandie Morgan: Our guest today was driven by 30 years of carrying the memory of arresting a child who needed help, not handcuffs. I’m Dr. Sandie Morgan with Vanguard University’s Global Center for Women and Justice, and our guest today is Dr. Doug Gilmer. He’s a 35 year law enforcement veteran, recently retired from Homeland Security Investigations and now leads Resolved Strategies.

[00:00:51 ] His focus is on building true collaboration in anti-trafficking work. Now, here’s our conversation.

[00:01:06 ] Alright, Dr. Doug Gilmer, thank you so much for joining us on the Ending Human Trafficking Podcast.

[00:01:15 ] Douglas Gilmer: Thank you so much.

[00:01:17 ] Sandie Morgan: I’m excited because when I first met you, you were in HSI, but you wanted to have side conversations, and we started talking about the research you wanted to do as you were pursuing your PhD. And so let’s start there. Why did you wanna interview me?

[00:01:41 ] Douglas Gilmer: Well, I had, I had long been a fan

[00:01:47 ] Sandie Morgan: Okay. I can have fans.

[00:01:50 ] Douglas Gilmer: of Dr. Morgan and was very aware of the work that you had done, and I knew that collaboration was very important to you. It was, it was evident in your work and it was evident in the work that the task force did, you know, that you helped to lead. And so you were, you were really kind of a natural fit for this project. I figured if, considering your experience and really your tenure in this field, I just knew that you would be a great, a great resource and really an expert.

[00:02:25 ] Sandie Morgan: I’m gonna borrow that language instead of presenting myself as old an old timer in this field. I now have tenure in this field. That’s much better. So just really quickly, the highlights of your findings in that research. Can you give us a synopsis?

[00:02:47 ] Douglas Gilmer: Yeah, so really the research focused, it was qualitative research, focused on the outcomes of multidisciplinary collaboration between law enforcement and service providers encountering human trafficking. What we learned through the research is that the multidisciplinary team construct, the MDT construct, works, that people were adopting the MDT construct because the old way of doing things didn’t work, and it was proving to be more effective. We learned that contrary to what we sometimes hear, law enforcement generally has a very positive attitude towards service providers, and that service providers actually have a positive attitude or a positive opinion of law enforcement.

[00:03:42 ] Sandie Morgan: Well hold up there because I wanna know why the myths still exists, that they’re opposing forces sometimes.

[00:03:53 ] Douglas Gilmer: Well, I think law enforcement comes from a slightly different mindset. We’re very skeptical

[00:04:02 ] Sandie Morgan: Mm-hmm.

[00:04:02 ] Douglas Gilmer: early on until we get to know somebody, until we learn to trust people. And then there was a theme that developed when talking to service providers, especially those who had degrees in social work that were, you know, licensed clinical social work workers, LMSW, that kind of thing. And what they shared was that they were really kind of taught from the beginning not to trust law enforcement when they were in school. They were told, don’t trust law enforcement. You can’t trust law enforcement. They don’t care about you. They don’t care about your clients. All they care about is making a case. And then when they got out and they went to work and they were being trained, the veterans were telling them, you can’t trust law enforcement. Don’t trust law enforcement. They don’t care about you. They don’t care about your clients. They only care about making a case. So they said, we went into this with perceptions based upon what we had been taught and what we had been told we couldn’t trust law enforcement. And they said, but you know, once we, so we were very skeptical when we became part of this MDT or this collaboration. But what we actually found was that law enforcement really did care

[00:05:27 ] Sandie Morgan: Hmm.

[00:05:27 ] Douglas Gilmer: that they wouldn’t be there doing this work if they didn’t care. You typically don’t choose this line of work. This line of work sometimes I think chooses you. It’s a passion, it’s a calling

[00:05:38 ] Sandie Morgan: Yeah.

[00:05:39 ] Douglas Gilmer: right? And so the people that are there and the people that stick with it, I think are truly committed.

[00:05:47 ] Sandie Morgan: That really reflects my experience because when I first started working with law enforcement at the Orange County Human Trafficking Task Force, my boss was Derek Marsh. And as the law enforcement co-chair of our task force, he trained me. And the words you used, from the get go trust was a big part of how he trained me. He made sure that I understood his job was to make sure everybody at the scene was safe. And I knew it was dangerous. I knew the traffickers had guns. I knew that I did not have the situational awareness to manage that. Now, I was a nurse. I still am a nurse, and I knew how to provide victim care, and he trusted my expertise. And so we developed a very strong collaboration. So I think trust is definitely part of that, and we are erasing that myth and finding out that we have common goals that are survivor-centered and justice focused. So let’s talk a little bit more about how your career was shaped by encountering human trafficking. I always remember my first case, we didn’t even have the language of human trafficking. I admitted a 14-year-old boy at two o’clock in the morning and his