392 - Should You Stop Cancelled Members From Rejoining Your Membership?
Description
In this episode of the Membership Geeks Podcast, I discuss whether membership businesses should prevent canceled members from ever rejoining.
While not commonplace, it's a practice that does exist! But is it worth considering?
I delve into the reasons behind this concept and how it can be detrimental to the growth and success of a membership business.
In this episode:
- Why would a membership businesses prevent canceled members from rejoining?
- What are the main drawbacks of preventing canceled members from rejoining your membership?
- How do cancellations fit into the member lifecycle and why do most membership owners view them the wrong way?
- What is the importance of member lifetime value and how does it relate to the handling of canceled members?
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