398 - Staying Sane When Dealing With Customer Service in Your Membership
Description
In this episode, I dive into the essential strategies for maintaining your sanity while managing customer service in a membership business.
I explore why customer service can sometimes be a challenge, how to handle difficult members, and the importance of keeping perspective. I'll also share some tips on keeping sight of the positives in your business, even when you're not feeling motivated.
In this episode:
- How can I handle hostile or difficult customer service inquiries without becoming demoralized?
- Is the customer always right, and how should I handle unreasonable demands?
- When is it okay to let go of a problematic member rather than trying to appease them?
- How can I keep my perspective and mental health in check when dealing with frequent customer service issues?
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