Customer service isn’t just for business owners — it’s about how you show up.

In this episode, I share a simple story that made me rethink consistency, accountability, and the small moments that shape how others experience us. Whether you’re building a brand or navigating your 9–5, this is your reminder:
Soft skills are power moves.

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We often hear, “Don’t do too much.” But what if doing a little extra is exactly what sets you apart?

In this episode of Dreams In Drive, I share a story about my son’s weekly piano lessons — and how one small, consistent gesture (a reminder call from his school) completely changed the way I think about customer service, personal branding, and how we show up in the world.

From that “annoying” phone call to the soft skills that leave a lasting impression, we dive into why being memorable is a strategy, not a burden.

Whether you’re an entrepreneur, creative, climbing the corporate ladder, or simply building your dream, how you make people feel matters. From how you send emails, greet coworkers, or finish a project — those “soft skills” are your secret sauce.

This episode will help you:

• Reframe what it means to “go the extra mile”
• Understand how good service builds trust (and retention!)
• Recognize the everyday ways your presence is part of your brand

Because being likable, thoughtful, and consistent? That’s not extra — that’s the real flex.

This episode is your reminder that going the extra mile isn’t extra... it’s strategy.

How you show up in the world matters. So, be intentional!

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