44 | Dan Hill-Smith | Human-centred leadership

Update: 2023-03-20

Description

Dan Hill-Smith is the Chief Operating Officer at TSA Group

TSA Group is one of Australia’s leading specialists in outsourcing and CX consultancy and services.

Dan on LinkedIn

About us:

Stories, tips and practices to help you build adaptive teams who are ready for any challenge.

Please follow, rate and review. We appreciate all your support.

Check us out here: https://www.theagilecontactcentre.com.au

Please follow us on LinkedIn

This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

Comments

In Channel

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How delegating mundane tasks to AI leads to more engaged employees

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Great CX is more than skin deep

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The shift to self-scheduled work

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How Zoom CX is reshaping the service experience

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Failure demand: Leverage your contact centre insights to drive better commercial and employee outcomes

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The omnipresence of omnichannel

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Charity begins at home: World Vision Australia’s approach to customer support

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Helping employees to help the world

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Introducing 'The Calling'

2024-01-2901:12

44 | Dan Hill-Smith | Human-centred leadership

2023-03-2037:01

43 | Russ Murphy | Transforming Service NSW

2023-01-3042:14

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44 | Dan Hill-Smith | Human-centred leadership

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44 | Dan Hill-Smith | Human-centred leadership

Callo Consulting

44 | Dan Hill-Smith | Human-centred leadership