Balancing AI and human connection in the contact centre
Update: 2024-08-12
Description
Cameron Geason is the General Manager of Retail Operations at Origin Energy. Origin Energy is one of Australia's largest energy providers and delivers electricity, gas, and LPG for more than 4 million customers nationwide.
In this episode, Cameron reflects on his career and how contact centres have evolved throughout his career. He talks about how Origin has incorporated AI into their operation and how their unique contact centre configuration is better for employees and customers.
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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
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