Hosts Paul Andrews and Dr. Mark Davini explore why new patient volume varies by region and how to balance capacity with retention. They cover in-house referral strategies, gratitude and thank-you practices, networking with other health professionals, structured patient education programs, and the importance of consistent, congruent messaging throughout your office.

Expect practical tactics — asking for referrals, scripting, family inclusion in reports of findings, community involvement, mindful use of social media and online reviews, telehealth consultations, and avoiding negative marketing — all aimed at bringing in the right patients and keeping them on care.