49 - What Your Service Department Is Doing Wrong Without Realizing It
Update: 2025-02-10
Description
On this episode of Driving Insights, we take a hard look at why customers are leaving dealership service departments and what can be done to bring them back. From weak sales-to-service handoffs and inconvenient hours to appointment bottlenecks and employee interactions, small missteps are costing dealerships long-term business. We’ll break down the key factors driving customers to the aftermarket and share strategies to create a service experience that keeps them coming back.
Episode 49 Homework -Download
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