#5 客訴，第一優先處理的是什麼事呢？
Update: 2021-05-06
Description
你有過處理客訴，但越處理客人越生氣的經驗嗎？
那是因為你第一處理方向錯了
要先處理的是客人的情緒
之後才處理客人的問題
往往我們順序搞錯
客訴越處理，客人越火大
了解情緒走向
對處理客訴很有幫助
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