Change is hard. Especially when it’s brought about by new systems. For organizations in existence for a half century, change brings about a list of challenges and opportunities.

In this episode, host Chris Fredericks, CEO of Empowered Ventures, reconnects with Tad Calahan, President of TVF, to explore how TVF has evolved after 50 successful years in business.They discuss TVF's recent CRM and ERP system implementations, the lessons learned along the way, and the importance of balancing innovation with honoring the company’s legacy. Tad shares how the team’s resilience and collaboration have driven progress while keeping their focus on providing exceptional service and a meaningful workplace.From celebrating TVF’s 50th anniversary to achieving ambitious goals ahead of schedule, this episode offers an honest look at the rewards and complexities of growth.

In this episode, you’ll learn:

1. Building a Legacy of Innovation: TVF focuses on evolving workplace culture and creating a meaningful environment for employees to thrive, ensuring growth for the next 50 years.
2. Balancing Standardization and Customization: TVF approaches system updates by evaluating the need for efficiency while maintaining flexibility for unique business processes.
3. The Role of Change Management in Success: Tad emphasizes the importance of clear communication and collaboration in overcoming resistance and fostering adoption during organizational transformations.
4. Navigating Large-Scale System Changes: Tad shares insights from TVF’s transition to Dynamics 365, highlighting the complexities and rewards of CRM and ERP implementations.

Jump into the conversation:
(00:00 ) Introduction to Tad Calahan 
(01:40 ) Reflecting on TVF’s 50th anniversary
(02:28 ) Overview of TVF's supply chain challenges and internal system upgrades
(07:23 ) Challenges and lessons from ERP and CRM implementation projects
(08:54 ) Changes in management strategies and overcoming resistance to system upgrades
(10:38 ) Standardizing processes for efficiency during system transitions
(13:30 ) Balancing customization and standardization in new systems
(14:14 ) Communicating the “why” in change management and driving alignment
(19:03 ) Tad’s vision for TVF’s future: growth, evolution, and community impact