Uncle Marv and Shanna Utgard kick off the episode with a lively exchange, reminiscing about Shanna's journey from nearly falling victim to a ransom attack to becoming a respected figure in cybersecurity. The discussion quickly shifts to a pressing news story involving a dispute between Microsoft, CrowdStrike, and Delta Airlines. Delta has accused these tech giants of contributing to a recent IT outage that reportedly cost the airline over $500 million. Both Microsoft and CrowdStrike have denied these claims, suggesting that Delta's own delayed monetization efforts were to blame. Shanna emphasizes the complexities of third-party losses in cybersecurity, highlighting how such disputes often lead to finger-pointing and legal entanglements. 

The episode also explores the unexpected dominance of Zoom as the go-to remote support tool, with Uncle Marv sharing personal anecdotes about his experiences with various vendors. The conversation touches on the shift in support dynamics since the pandemic, leading to Zoom's widespread adoption for technical assistance. The episode wraps up with a humorous nod to Star Trek Picard, showcasing the fun and engaging rapport between Uncle Marv and Shanna. 

Key Takeaways: 

• Shanna Utgard's inspiring transformation into a cybersecurity advocate.
• The ongoing dispute between Microsoft, CrowdStrike, and Delta Airlines regarding an IT outage.
• Insights into the challenges of third-party losses in cybersecurity.
• The rise of Zoom as a preferred tool for remote support.
• Lighthearted discussions about technology and pop culture, including Star Trek Picard.

Show Sponsors:

• SuperOps: https://www.itbusinesspodcast.com/SuperOps
• TruGrid: https://www.itbusinesspodcast.com/TruGrid

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

=== Music: 

• Countdown: Promo, Author Username: INPLUSMUSIC
• Show Intro:  Upbeat & Fun Sports Rock Logo, By AlexanderRufire
• License Code: 7X9F52DNML - Date: January 1st, 2024