Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.

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Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back. 

Today, I cover:  

• (3:01 ) The quick backstory of our customer service nightmare in Italy
  


• (8:28 ) Why you should always acknowledge and validate your customer’s feelings
  


• (11:13 ) The importance of providing clear next steps to your customers
  


• (13:17 ) Tips for maintaining proactive follow-ups
  


• (15:29 ) How to turn a negative experience into a positive one with a “surprise and delight” 
  


• (17:35 ) What you should include in your customer service playbook 
  


• (21:40 ) Using customer feedback to grow your business 

Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend! 

Resources Mentioned in the Episode

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