#712: Dealing with Disaster in Italy: 4 Ways I’m Transforming my Customer Support Strategy After an Overseas Ordeal
Description
Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.
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Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.
Today, I cover:
- (3:01 ) The quick backstory of our customer service nightmare in Italy
- (8:28 ) Why you should always acknowledge and validate your customer’s feelings
- (11:13 ) The importance of providing clear next steps to your customers
- (13:17 ) Tips for maintaining proactive follow-ups
- (15:29 ) How to turn a negative experience into a positive one with a “surprise and delight”
- (17:35 ) What you should include in your customer service playbook
- (21:40 ) Using customer feedback to grow your business
Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!
Resources Mentioned in the Episode
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