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Many business owners are losing profit from problems they never see coming, not the economy, not competitors, but their own operations. In this episode, John Smallwood sits down with John DeCausmaker, founder of Little John’s Lawns and Call Boss who scaled from one used pickup truck to 3,100 recurring customers. Together they reveal the silent threats draining most service based businesses. From mispricing his very first job to losing 40+ customers a month from missed calls, Decausmaker shows how sloppy routing, poor pricing intuition, unmanaged COGS, and lack of follow-up quietly destroy profit. If you want to scale without spending more on ads, this conversation shows precisely where your money is leaking and how to plug the holes before they cost you the next decade.

Chapters:

(00:00 ) Introduction

(02:05 ) John’s Early Entrepreneurial Roots

(15:07 ) Scaling Little John’s Lawns to 17 Trucks and 3,100 Customers

(22:03 ) Health Wake-up call and Losing 100 Pounds in 12 months

(35:54 ) Wealth Leaks Destroying Small Companies

(41:12 ) Solving Missed Calls and Low Conversion

(47:34 ) Advice For Overcoming Business Struggles

Connect with John

Instagram: https://www.instagram.com/johndecausmaker/

Business Instagram: https://www.instagram.com/littlejohnslawns/

Website: https://www.littlejohnslawns.com/

What’s the one operational leak in your business you know you need to fix this year? Leave your answer in the comments below.

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