DiscoverUnraveling HR - How Success Happens#8 – Using the customer experience approach towards employees, HR tips & prospective with Staci McIntosh
#8 – Using the customer experience approach towards employees, HR tips & prospective with Staci McIntosh

#8 – Using the customer experience approach towards employees, HR tips & prospective with Staci McIntosh

Update: 2018-07-07
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Staci McIntosh, Biography


I have 20 years of Human Resources executive/management experience in all major focus areas within HR. I especially love coaching others to be their professional best at work and during the job search process. I am the author the four job search and career books comprising the One Hour Handbook Series. With my husband, I also co-authored the book Bitcoin Boss: The One Hour Guidance You Need Before Investing in Bitcoin and Other Cryptocurrency. My experience includes: interest and traditional-based lead bargaining, employee/labor relations, recruitment, talent development, contract administration, compensation/workforce management, staffing allocation and modeling, talent/hiring systems, HCM technology adoptions, and human resources policy management.


Follow Staci on LinkedIn , on facebook @ Job Search & Career Advice & on twitter @StaciVegas


Staci’s Secret to Success 




Links to References Discussed





Job Search Passport: Using Industry Secrets to Write Applications, Resumes and Cover Letters (One Hour Handbook Series)


Ready for Take-Off: Preparing for Interview Questions on Your Job Search Journey (One Hour Handbook Series)


Wheels Up: Mastering the Job Interview to Launch Your Career (One Hour Handbook Series)


Brace For Landing: Managing Your Life and Career After Being Laid Off, Fired, Pushed Out or Demoted (One Hour Handbook Series)


My Talking Pet (phone app)


Presence: Bringing Your Boldest Self to Your Biggest Challenges by Amy Cuddy (Book)


Difficult Conversations: How to Discuss What Matters Most


(Podcast) James Altucher


 








Show Notes



  • 1:54 Into to Staci

  • 6:24 How to start of a mentorship & biggest take-away from having a mentor

  • 7:45 Seek out advice before seeking a mentor

  • 9:52 Unique perspectives & interests in the Hospitality industry

  • 11:14 Utilizing the customer experience mentality inwards towards employees

  • 14:50 Favorite part of HR

  • 18:07 Common hurdles keeping people from growing

  • 22:53 Common myths about those in the HR industry

  • 26:02 You’re always being interviewed whether you know it or not

  • 28:52 Challenges people face when searching for a job

  • 33:07 Why the interest in writing the series of books

  • 38:11 The process behind writing the series of books

  • 43:16 Rapid fire questions including:

    • If you had an extra 30 minutes in a day, what would you do

    • Android or Iphone?

    • Favorite non-social media app

    • A recent habit you’ve changed in recent years to be more productive

    • Tools to maintain a to-do list

    • Who’s the 1st person that comes to mind when you hear “successful”

    • Book or resource most recommended for those looking for career success



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#8 – Using the customer experience approach towards employees, HR tips & prospective with Staci McIntosh

#8 – Using the customer experience approach towards employees, HR tips & prospective with Staci McIntosh

Tony Zamora