81. All the Feels: Using Empathy to Connect with Clients
Description
EMOTIONAL INTELLIGENCE: THE SECRET OF SUCCESS SERIES
Veterinarians, technicians, and other animal care professionals are widely known as highly empathic. Being able to understand the feelings of others helps us establish stronger connections with both colleagues and clients, which in turn increases compliance and improves medical outcomes. But empathy is a double-edged sword. How do you tap into that empathy, day after day, without getting an emotional overload? And what if you simply can't empathize, either because you can't relate to the situation or you disagree with it entirely?
Today we’re welcoming back Amy VanDeWater of Glue Veterinary Coaching, who’s back to continue our emotional intelligence series. In this episode, we’re picking up with EQ skill number three: Social awareness. Listen in as Amy explains what social awareness is, describes why it's important in a veterinary setting, and offers advice for managing your own emotions that result from being aware of everyone else's.
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For show notes, a transcript, and to learn more about today's guest, please visit www.fullyvettedpodcast.com.
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