98: The Secret Hack That Gets You 5-Star Reviews

Update: 2025-10-07

Description

In this episode of the Property Investors Podcast, Russell and Anna Leeds reveal the number one factor that impacts guest satisfaction and repeat bookings on Airbnb: the check-in process. They discuss the importance of timely responses, seamless self-check-in, cleanliness, and initial guest impressions. The episode includes personal anecdotes and practical tips for property owners to enhance their guests' experiences. Don't forget to like, subscribe, and stay tuned for more property investment insights.

Time Stamps

00:00 Introduction to Boosting Airbnb Reviews

01:15 The Importance of a Good Mattress

03:56 The Role of Cleanliness in Guest Satisfaction

10:34 The Impact of Parking Spaces on Guest Experience

14:39 Amenities and Their Influence on Guest Comfort

19:44 Free Training on Building Wealth Through Property

20:05 Hotel Stay Stories: Birmingham and Florence

23:01 The Importance of a Smooth Check-In Process

27:48 Self-Check-In and Customer Communication

32:20 Welcome Gifts and Personalized Touches

34:17 Embarrassing Hotel Experiences

37:05 Final Thoughts on Running Airbnbs

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