How does a customer success director bridge tech buyers and sellers? What questions can you ask job applicants to screen for key characteristics? How can young professionals present themselves most effectively on LinkedIn and connect with mentors?

In this episode, Antonia speaks with Marco Carrubba, Senior Director of Customer Success at UiPath. Throughout his decades-long career in customer success at companies like Microsoft, Vodafone, and VMware, he has mastered the art of bridging buyers and sellers - maintaining strong, trusting relationships. His interpersonal skills and care for others also make him a highly effective team-builder and startup mentor. Antonia and Marco discuss what customer success is, his greatest interview secrets, and advice for young professionals.