In this episode of the Power of Data Podcast, Michael Conway, UK Banking and FinTech Industry Leader at IBM, joins Nick White to explore how artificial intelligence and data are transforming the financial services landscape.
Michael shares his journey from data to AI leadership, and how IBM is helping banks and fintech’s navigate the fast-moving world of intelligent automation. From reducing cost-to-serve while improving customer experience, to building AI strategies that scale with governance and grit, Michael offers practical insights into what separates AI leaders from laggards. He also discusses the importance of upskilling, the future of workforce transformation, and why high-quality, well-managed data is the foundation of any successful AI initiative. Whether it’s complaints handling, customer service, or regulatory compliance, Michael explains how AI is delivering real-world impact at scale - and why the best place to start is simply to start.