DiscoverLSE Research channel | VideoAI Emergency service 911 calls: the limitations of AI
AI Emergency service 911 calls: the limitations of AI

AI Emergency service 911 calls: the limitations of AI

Update: 2025-02-11
Share

Description

Contributor(s): | How reliable is artificial intelligence in critical, high-stakes situations? We speak to Professor Elizabeth Stokoe to explore the limitations of AI in emergency service calls. Through conversation analysis, we break down the science behind the viral 911 pizza delivery call—revealing the hidden signals that AI-powered dispatch systems or voice assistants might miss. Can AI truly support police and ambulance dispatchers in life-or-death moments, or are human instincts and reactions still essential?
Comments 
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

AI Emergency service 911 calls: the limitations of AI

AI Emergency service 911 calls: the limitations of AI