AI Enabled Voice of the Customer
Update: 2024-08-09
Description
🎙️ Welcome to this episode of the Disambiguation Podcast, “AI Enabled Voice of the Customer”.
🌟 Our special guest Kevin Yang, founder and Co-CEO at Idiomatic. Â
🔍 In this episode, we discuss:
-What VoC is and why it has typically been very difficult for companies to make effective use of the data.Â
-How you used Traditional AI in your original VoC application.Â
-How Idiomatic uses generative AI in its application and what problems it solves for your customers.
-How AI-driven VoC has transformed customer experience management for Idiomatic clients.
-How customers are using Idiomatic’s tools to do VoC data analysis.
-Some of the common challenges businesses face when implementing AI-enabled VoC solutions.
-How Idiomatic ensures data privacy and ethical use of customer data.
-Advice to businesses that are looking to integrate AI into their customer feedback processes.
đź‘ŤKevin Recommends: Gimlet Media's "Startup", hosted by Alex Blumberg and Lisa Chow.
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