AI Fights Retail Fraud: Happy Returns' New Tool
Update: 2025-12-19
Description
Happy Returns, a UPS-owned company, is combating return fraud with AI. Their new tool, Return Vision, is currently being tested with major retailers like Everlane, Revolve, and Under Armour. This AI system flags suspicious packages and sends them for human verification to prevent false refunds. With nearly eight thousand return bars in stores, this technology is crucial for preventing fraud in the convenient, boxless return service. The pilot program started in November, aiming to save businesses hundreds of thousands of dollars each year.
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