AI Transforms Banking: Massive Gains from Redesign
Update: 2025-12-23
Description
AI is transforming banking, turning it into a core business driver. Experts like Andy Schmidt from CGI advocate for rebuilding operations with AI at the heart, focusing on personalized customer service, boosting human workers, and strong oversight. Banks are moving away from basic chatbots to smart AI assistants that predict customer needs and speed up processes. DBS Bank is a prime example, where AI has significantly reduced customer journey times in wealth management. AI acts as a co-pilot, handling routine tasks and freeing up experts for complex decisions. Its also revolutionizing risk and rules, improving fraud detection and streamlining compliance processes. The key takeaway is that redesigning operations around AI delivers massive results, starting with basic language models and gradually customizing for long-term gains.
The Daily News Now! — Every city. Every story. AI-powered.
Hosted on Acast. See acast.com/privacy for more information.
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
1.0x
