Welcome to the Cognixia Podcast - your destination forinsights on digital transformation, reskilling, upskilling, and the future of Global Capability Centers.

In this episode, we take a deep dive into how artificialintelligence and automation are transforming GCCs worldwide. For years, GCCs were synonymous with cost efficiency and scale. But as enterprises accelerate digital transformation, GCCs are evolving into strategic innovation hubs. And at the center of this transformation are AI and automation.

AI and automation are not about replacing jobs. They’reabout reshaping them. Repetitive, manual processes are increasingly handled by intelligent systems, freeing up employees to focus on higher-value tasks such as innovation, problem solving, and decision-making.

Here’s what you’ll learn in this episode:

• How AI and automation are changing the role of GCCs in global enterprises.
• The importance of reskilling and upskilling to adapt to AI-driven roles.
• Key skills employees need today - data literacy, machine learning, RPA optimization, and AI strategy.
• Why the future of GCCs lies in human-AI collaboration.
• How Cognixia helps organizations prepare their workforce for the AI-driven future.

The shift is already happening. In finance, HR, and ITsupport, robotic process automation is reducing repetitive tasks. In business intelligence, AI-driven analytics is helping enterprises make faster, more accurate decisions. But to fully unlock these opportunities, GCCs must prioritize workforce transformation through reskilling and upskilling.

At Cognixia, we deliver practical, hands-on trainingprograms in artificial intelligence, automation, and digital skills. Our goal is to help GCCs embrace this transformation and empower employees with the skills needed to thrive.

If you’re a GCC leader, enterprise executive, or professional looking to understand the impact of AI on the workforce, this episode is packed with actionable insights.

The Cognixia Podcast is more than just a conversation - it’syour guide to navigating the biggest shifts in digital transformation.Subscribe now to stay ahead of the curve and join us as we explore the future of GCCs, reskilling, and the digital-first enterprise. Learn more at www.cognixia.com.

Stay curious. Stay skilled. Keep transforming the future -with Cognixia.