AV+ Podcast: Frederick Loucks on Outcome Assurance for Technology Integration
Update: 2023-10-26
Description
On this episode of the AV+ podcast, host Dan Ferrisi, Group Editor, Commercial and Security at Emerald, talks with Frederick Loucks, consultant to manufacturers, integrators and end-user organization, about the need for integrators to have a value-based, proactive approach rather than a conventional reactive approach. He emphasizes the significance of technology integration and the concept of outcome assurance.
The duo discusses the following:
- the importance of invisible technology that supports the performance without distracting from it (1:47 )
- how technology should serve a purpose and bring value, not be an end in instead (6:31 )
- managing AV at scale (1:53 )
- delivering value to customer through technology solution, rather than price (6:03 )
- building sticky relationships with customers (6:05 )
- monitoring and managed services (9:57 )
- monitoring and asset management in enterprise AV systems (14:26 )
- and much more!
This content is brought to you by SnapOne.
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