DiscoverAV+ from Commercial IntegratorAV+ Podcast: Frederick Loucks on Outcome Assurance for Technology Integration
AV+ Podcast: Frederick Loucks on Outcome Assurance for Technology Integration

AV+ Podcast: Frederick Loucks on Outcome Assurance for Technology Integration

Update: 2023-10-26
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Description

On this episode of the AV+ podcast, host Dan Ferrisi, Group Editor, Commercial and Security at Emerald, talks with Frederick Loucks, consultant to manufacturers, integrators and end-user organization, about the need for integrators to have a value-based, proactive approach rather than a conventional reactive approach. He emphasizes the significance of technology integration and the concept of outcome assurance.

The duo discusses the following:

  • the importance of invisible technology that supports the performance without distracting from it (1:47 )
  • how technology should serve a purpose and bring value, not be an end in instead (6:31 )
  • managing AV at scale (1:53 )
  • delivering value to customer through technology solution, rather than price  (6:03 )
  • building sticky relationships with customers (6:05 )
  • monitoring and managed services (9:57 )
  • monitoring and asset management in enterprise AV systems (14:26 )
  • and much more!

This content is brought to you by SnapOne.

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AV+ Podcast: Frederick Loucks on Outcome Assurance for Technology Integration

AV+ Podcast: Frederick Loucks on Outcome Assurance for Technology Integration

Commercial Integrator