Access to Justice in a digital era: a conversation with Julia Dahlvik.
Update: 2023-01-19
Description
Citizens can complain about maladministration or mistreatment by public bodies at the public ombuds. In a multi-method study, Julia Dahlvik studied the different ways citizens can file a complaint and the importance ombuds institutions worldwide attach to personal, other analogous and diverse online forms of contact possibilities for citizens. She concludes that despite digitalization developments, the personal encounter between citizens and ombuds still plays an important role in many countries.
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