In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience.

Highlights include:

• Why sales and onboarding teams often feel at odds with each other.
• The role of internal collaboration in improving customer success.
• Strategies for creating stronger feedback loops between teams.
• Practical ways to leverage tools like mutual action plans and CRM hygiene.

Kim and Shareil share candid stories from their experiences, offering actionable insights to help teams work together and support their customers effectively.

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