Andrea Kis has had an ‘accidental’ career in tech.  Starting in investigative journalism, she moved to a multilingual service desk that propelled her to becoming  well known and highly regarded in the ITSM (IT Service Management) space.  Her ability to humanise tech not only brings tech alive, it makes it usable to consumers and sustainable for business.  She is challenging all technicians to understand the contribution they make to organisational success.  She’s a contributing author of the VeriSM Service Management for the Digital Age book and architect of the SIAM (Service Integration & Management) foundation training.  Coming from a Service Management background myself, it’s wonderful that Andrea was able to join me on this podcast.

You can find out more about this podcast as well as show links at www.womenintechnotjustcode.com/podcasts