Are Paid Subscriptions Worth The Customer Service Hassle?
Update: 2025-11-11
Description
In this episode of the Paywall Podcast, Pete and Tyler give an "absolute yes", arguing that the "enormous" revenue gain far outweighs the admin work. They break down solutions for the two biggest publisher fears: payment hassles and login issues. They explain how to automate payment management and churn reduction using tools like Stripe, and how to make login support tickets pretty much disappear by combining a single email registration field with an auto-login system from your newsletter.
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