AsiaPulse - Simplified Foundation
Update: 2025-11-06
Description
AI in IT has been big on hype, but short on returns. In fact, a recent study revealed just 25% of AI projects have met expected ROI, with only 16% scaled enterprise-wide.
Yet Freshworks’ latest Benchmark Report offers a rare counterpoint showing AI actively delivering measurable, scaled results for IT and employee experience leaders worldwide.
This week, we speak with Simon Man, Managing Director Asia, Freshworks
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