Aussies Face Tech Giant Woes: Bans, Charges, Unhelpful Chatbots
Update: 2025-12-03
Description
Australians are grappling with a surge in issues with tech giants, leading to a 26% increase in complaints to the Telecommunications Industry Ombudsman (TIO) in the first half of 2025. The most common problems involve Google, Microsoft, Apple, Hubbl, and Meta, with account access issues topping the list. These issues are causing financial and emotional distress, with some users losing income and facing unexpected charges. The TIO warns that the lack of accountability is eroding trust in the digital economy and is calling for the creation of a new Communications Ombudsman to extend its reach to digital platforms and ensure tech companies are held accountable.
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