Australia's New Aviation Consumer Protection Scheme
Update: 2025-12-02
Description
Australias new aviation consumer protection scheme, set to launch next year, will establish an Aviation Consumer Ombuds to handle passenger complaints, but it wont include direct financial penalties for airlines, unlike Europes EC two six one laws. The ombuds will operate independently and provide guidelines for resolving disputes, but consumer rights experts and the aviation sector have raised concerns about its effectiveness and potential impact on airfares.
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