Victorian Insurance Authority Faces Criticism for Homeowner Treatment
Update: 2025-12-03
Description
A recent report reveals significant aggression and abuse faced by homeowners and insurance staff following a major builders collapse. The Victorian Managed Insurance Authority, handling claims after Porter Davis went out of business, faced unprecedented demand, leading to delays and inappropriate staff behavior. The ombudsmans investigation uncovered dismissing homeowner concerns and inappropriate language. The authority admitted flaws and apologized, while the government established a rescue package and new laws. The ombudsman made nine recommendations, all accepted, focusing on improving processes and communication.
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