In this episode of MSL Talk, host Tom Caravela sits down with India Scales, Medical Science Liaison at AstraZeneca, for a powerful and refreshingly honest conversation about authenticity in the MSL role.

India shares her inspiring journey from clinical pharmacist to MSL — including the setbacks, self-reflection, and growth that shaped her success. From navigating her first sign-off presentation to mastering the art of storytelling, she opens up about how vulnerability, self-awareness, and emotional intelligence have fueled her professional development.

Together, Tom and India explore what it truly means to “be your human self” in Medical Affairs — balancing authenticity with professionalism, building trust and credibility, and finding your unique voice in a regulated environment.

Whether you’re a new MSL finding your footing or a seasoned professional looking to reconnect with purpose, this episode offers invaluable insight into why authenticity isn’t just a trait — it’s a superpower.

(0:00 ) Introduction and topic overview with guest India Scales
(2:42 ) India's journey to becoming an MSL and her first sign-off presentation
(7:29 ) Developing and improving presentation skills through storytelling
(12:08 ) The importance and impact of authenticity in MSL roles
(17:49 ) Balancing authenticity with professionalism
(20:23 ) Building trust and credibility as an MSL
(22:05 ) Navigating authenticity on social media and within regulatory guidelines
(25:08 ) Comprehensive advice for new MSLs
(27:08 ) The role of vulnerability and transparency in Medical Affairs
(28:29 ) Key takeaways on authenticity and closing remarks