Automation, Community, and Transformation within Workforce Management
Description
In this episode, we sit down with Ted Lango, Senior Vice President at Intradiem and founder of WFM Labs, to explore the evolving landscape of workforce management.
Ted shares insights from his extensive experience in the contact center industry, diving into the challenges and opportunities within workforce automation, community-building, and innovative planning methods. We discuss the transformative power of automation, how WFM professionals can leverage new tools to adapt to real-time demands, and the importance of engaging in community learning.
Ted also highlights the critical need for flexibility in today’s workforce environment and shares advice for those just starting in WFM. Whether you're a seasoned professional or a newcomer, this episode is packed with practical insights on driving growth and innovation within workforce management.
United States
