BEP 21: Taking Telephone Messages
Update: 2023-08-28
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1Description
Taking telephone messages well is a skill that saves time for both the caller and the receiver.
If you need to take a message for someone, get as much information as possible. Always include:
- The date and time of the call.
- The full name of the person calling (ask for correct spelling).
- The company the caller is from.
- The phone number and time available for callback.
- The purpose of the call.
Give enough information to the caller so they know what to expect, such as when the person they are trying to reach will return.
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