BPO Market Shifts, Real-Time Guidance, and Cebu Scandal Insights
Update: 2025-04-11
Description
In this episode, Miriam explores whether the Business Process Outsourcing market is on the verge of a seismic shift by 2031, analyzing market growth, key drivers, and major industry players. She discusses the opportunities, challenges, and future trends shaping the BPO landscape. The episode delves into the benefits, integration, and implementation strategies of real-time agent guidance, and examines Bosch's expansion and talent strategy in Costa Rica. Miriam also addresses the Cebu BPO scandal, detailing its implications and discussing fraud prevention strategies. The episode concludes with closing remarks and a reminder for listeners to subscribe for further insights.
(0:00 ) Is the Business Process Outsourcing market poised for a seismic shift by 2031?
(0:28 ) Market growth, key drivers, and major industry players
(2:08 ) Opportunities, challenges, and future trends in Business Process Outsourcing
(3:01 ) Real-time agent guidance: Benefits, integration, and implementation strategies
(4:37 ) Bosch’s expansion and talent strategy in Costa Rica
(6:10 ) Cebu BPO scandal: Details, implications, and fraud prevention strategies
(9:16 ) Closing remarks and subscription reminder
(0:00 ) Is the Business Process Outsourcing market poised for a seismic shift by 2031?
(0:28 ) Market growth, key drivers, and major industry players
(2:08 ) Opportunities, challenges, and future trends in Business Process Outsourcing
(3:01 ) Real-time agent guidance: Benefits, integration, and implementation strategies
(4:37 ) Bosch’s expansion and talent strategy in Costa Rica
(6:10 ) Cebu BPO scandal: Details, implications, and fraud prevention strategies
(9:16 ) Closing remarks and subscription reminder
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