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In this episode, Steve Sherwood discusses the challenges of pool maintenance during rainy weather, emphasizing the importance of effective communication with clients regarding service times and expectations. He also delves into the significance of proper water testing and the differences between commercial and residential pool care. Additionally, insights into insurance considerations for pool professionals are shared, highlighting the need for preparedness in the face of unpredictable weather events.


Takeaways

Weather can significantly impact pool maintenance schedules.
Utilizing weather apps can help plan pool servicing effectively.
Communication with clients about service times is crucial.
Different companies have varying policies on service duration and charges.
Understanding client expectations is key to successful pool care.
Insurance is essential for protecting against weather-related damages.
Regular water testing is vital for maintaining pool health.
Commercial pools require more frequent testing than residential pools.
Using accurate testing methods is important for pool chemistry management.
Effective communication can prevent misunderstandings and enhance client relationships.


"What do you do with these pools when it rains?"
"You have to test the water every two hours."
"You need to communicate with your clients."


Chapters

00:00 Weather Challenges and Pool Maintenance
11:46 Understanding Pool Chemistry and Client Communication
19:09 Insurance Insights and Weather-Related Claims
24:45 Navigating Insurance Claims and Due Diligence
27:38 Building Trust with Insurance Providers
29:00 The Importance of Client Relationships
30:14 Testing Pool Water: Best Practices
32:32 Understanding Long-Term Indicators in Pool Maintenance
44:02 Commercial vs. Residential Pool Testing
52:38 Effective Communication in Pool Service

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