Balancing People, Process & Profits in Healthcare Leadership with Stephen Wills
Description
How do you create a culture that attracts top talent and inspires them to stay and thrive?
In this Leadership Levers Podcast episode, Stephen Wills, CEO of Knoxville Pediatric Associates, explores the pivotal role of culture in overcoming organizational challenges and enhancing performance.
Stephen shares his unique journey from journalism major to healthcare management, emphasizing how networking and adaptability shaped his career path. His leadership philosophy centers on learning from others, as demonstrated by his approach to transitioning into a role previously held for three decades by a predecessor.
Stephen discusses challenges in recruiting and retaining talent in healthcare - particularly in the post-pandemic era. He shares how non-monetary incentives, like enhanced PTO and a strong 401(k) plan, help attract and retain staff, with word-of-mouth referrals playing a key role.
As a relatively new CEO at KPA, Stephen highlights that he focused on listening to long-tenured employees to understand what works and what needs improvement - a collaborative approach that helped build trust and align leadership and teams with his vision.
This episode highlights leadership adaptability, employee connectivity, and using culture as a strategic advantage - offering practical insights for addressing workforce challenges.
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