In this episode of "Customer Support Tips with FK", we'll be discussing the importance of being transparent and keeping the customer informed throughout the support process. We'll be covering key strategies for providing regular updates on the actions you're taking to resolve their problem, being honest and upfront with the customer, and keeping them informed about any changes or updates that may affect their issue. Whether you're new to customer service or a seasoned pro, this episode will provide valuable insights and actionable tips to help you build trust and provide excellent customer service. Tune in to learn how to keep your customers in the loop and build long-lasting relationship with them.