AI, Performance, and the Modern Agent with Steve Morrell

Voice of the Agent: What 540 Agents Really Think About Life on the Frontline

Women, Working Smarter: Ritu Maheshwari on Mentorship, Leadership & AI

Big news - The Next Evolution of Contact Center WFM: Introducing Calabrio Workforce Intelligence

Dan Smitley - What do we want from AI in WFM?

Why Every Contact Center Should Have a Developer On Staff with Ericc Whetstone

AI Reporting and the future with AWS

Martin Teasdale of Get Out of Wrap - Contact Centre or Contact Center?

Irina Hollatz of RightWFM - How do product roadmaps work?

Klaus Bang, The Danish WFM Ninja - Using Data to Set Goals

Wysdom - How AI turns bots into intelligent agents with Tariq Bethune

Successful Agent Self Scheduling with Precious Bucher from Zappos

The Power of Honesty, Transparency and Communication with Bryce Ackerman

WFM for a Global and Digital Organization with Trent Ryan from Netflix

WEM in Healthcare Organizations with Daniel Acosta

Building a World-Class WFM Team

Chris Warticki - Customer Service, Customer Experience and Customer Success

Back to Basics with Jim Davies

Machine Learning and Artificial Intelligence - What is it and how are contact centers using AI/ML?

Using CX to Defend Your Brand with Nate Brown