Brokerages: Automation Gap Threatens Resilience
Update: 2025-12-10
Description
New research indicates that while two-thirds of freight brokerages feel resilient, their back-office operations may be overlooked, leading to a disconnect between perceived strength and reality. Manual tasks burden small teams, preventing them from focusing on relationship building and strategic planning. A significant automation gap is revealed, with only two percent of brokerages fully automating accounts receivable, a critical area affecting cash flow. The real question is whether brokerages can afford the risks of outdated systems, as true resilience lies in combining strong fundamentals with operational excellence.
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