In this episode of Power Women of the Trades, Cassie and Heather welcome Stephanie Ollivett from Anchor Heating and Air in Charleston, South Carolina. Stephanie shares her inspiring journey from being a single mom working at Lowe’s to building a dynamic career in the trade industry. Listeners will learn how her unique relationship with owner Stephanie Pastel, as well as her own drive and adaptability, led to a decade-long professional partnership and advancement from CSR to service manager. Stephanie’s story highlights how female-led entrepreneurship and supportive mentorship are pivotal in driving change within home services.The conversation dives into the challenges and rewards of growing with a fast-paced home service company. Stephanie opens up about the impactful culture at Anchor Heating and Air, where women in leadership roles model compassion, care, and determination. The discussion covers how female leaders sometimes approach training, team development, and conflict resolution differently than their male counterparts, and why those differences matter. Real-life anecdotes reveal how Stephanie and her team address customer service, internal communication, and adaptability when managing both everyday operations and extraordinary situations.This episode also explores what sets great companies apart, from technical training schedules to genuine camaraderie among staff. Stephanie explains how Anchor’s distinct “family” dynamic, authentic leadership, and ongoing focus on team culture have helped them navigate a competitive, sometimes cutthroat market. Listeners get practical advice for women looking to level up in the trades, along with candid perspectives on balancing the demands of company growth, leadership, and personal life—including the fun and occasional confusion of having two Stephanies in the office and raising twins together.Time Stamps:07:45 Gender Differences in Leadership Styles10:29 Twin Moms: Unique Challenges and Blessings14:22 Seasonal Training for Technicians18:28 Tulsa Market: Copycats vs. Originality22:02 Team Rescues Colleague from Storm25:10 Redefining "Work as Family"27:16 Career Insights with Stephanie OllivettMeet Your Hosts: Cassie Pound is the co-owner of Quality Heating, Cooling & Plumbing in Tulsa, Oklahoma. Connect with her on LinkedIn. https://www.linkedin.com/in/cassiepound/Heather Bargender-Wavra has a broad expertise in the construction sector, focusing on specialized accounting and strategic business areas like HVAC, plumbing, and electrical systems. Reach out to her to see how she can support your business's growth and efficiency. Connect with Heather on LinkedIn https://www.linkedin.com/in/heather-bargender-16787a13/Special thanks to our sponsors for making the show possible:Relentless Digital https://www.relentless-digital.comKee Hart Marketing https://keehartmarketing.comForrest Perry Marketing https://perrymarketing.comRilla www.Rilla.comTune in to hear from more Power Women in the trades industry on Apple Podcasts, Spotify, Google Podcasts, Amazon Music, Audible, Radio Public and more!Make sure to follow us on all of our Power Women of the Trades social media accounts here:Instagram: @powerwomenofthetradespodcast https://www.instagram.com/powerwomenofthetradespodcast/ LinkedIn: Power Women of the Trades Podcast https://www.linkedin.com/company/power-women-of-the-trades-podcast/ TikTok: powerwomenofthetrades YouTube: @powerwomenofthetrades https://youtube.com/@powerwomenofthetrades?si=nYEu4oO33R-Pjf11 Facebook: Power Women of the Trades PodcastListening on a desktop & can’t see the links? Just search for Power Women of the Trades in your favorite podcast player.This episode was produced and brought to you by the Skilled Trades Syndicate @ServiceBusinessMasteryPodcast https://www.servicebusinessmastery.com/