Bupa Fined $35M for Rejecting Hospital Claims
Update: 2025-12-11
Description
Bupa, a major private health insurer, fined $35M for wrongly rejecting hospital claims, causing financial hardship and emotional distress to members. The issue involved claims with multiple procedures, where Bupa rejected the entire claim if one part wasnt covered, despite knowing system changes were needed. The company removed a safeguard report, leading to incorrect rejections. Bupa has since apologized and paid $14.3M in compensation.
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